1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging, with all tags, labels, and accessories intact.
  • Returns are only accepted within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Custom or personalized items (e.g., customized invitations, personalized decorations).
  • Perishable goods (e.g., edible wedding favors, fresh flowers).
  • Items on sale or clearance.

3. Return Process

If you meet the return eligibility criteria, please follow these steps to initiate a return:

  1. Contact Us: Email us at admin@hojami.xyz with your order number and the reason for the return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and further instructions.
  3. Ship the Item: After receiving the RA number, return the item to the address provided. The customer is responsible for return shipping fees, unless the return is due to our error (e.g., wrong or damaged item).
  4. Inspection and Refund: Once the returned item is received, it will be inspected. If it meets all return conditions, we will process a refund to your original payment method within 7-10 business days.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a replacement or full refund for damaged or defective items at no additional cost to you.

6. Refunds

Once your return is processed and approved, a refund will be issued to your original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

7. Contact Information

For any questions or assistance with your return, please contact us via email at admin@hojami.xyz.