1. Scope of Warranty

We offer a limited warranty on certain products and services purchased through hojami.xyz. This warranty covers defects in material and workmanship under normal use and conditions. It applies only to the products or services purchased directly from hojami.xyz.

2. Products Covered by Warranty

The following products are covered by our warranty:

  • Wedding decorations
  • Wedding favors
  • Floral arrangements
  • Bridal accessories
  • Wedding stationery
  • Other products as specified at the time of purchase

Services that may be covered include:

  • Custom wedding planning services
  • Event coordination services
  • Floral design and setup

Note: Certain products or services, such as perishable items (flowers, cakes, etc.) or items marked as “final sale,” are not eligible for warranty coverage.

3. Warranty Period

The warranty period for products begins on the date of delivery or pickup and lasts for [insert period, e.g., 30, 60, or 90 days] from the date of purchase, unless otherwise stated.

4. Exclusions from Warranty Coverage

The warranty does not cover:

  • Damage resulting from misuse, neglect, or improper handling
  • Wear and tear from normal use
  • Products altered or customized outside of hojami.xyz
  • Loss or damage resulting from shipping or transport (once the product is delivered)
  • Items damaged due to improper storage
  • Perishable goods, such as flowers, food, and other time-sensitive items

5. How to File a Warranty Claim

If you believe your product or service is defective, please contact us at admin@hojami.xyz within the warranty period. To expedite your claim, please provide the following:

  • Your order number
  • A description of the issue or defect
  • Photos of the damaged or defective product (if applicable)
  • Proof of purchase (e.g., order confirmation or receipt)

6. Warranty Remedies

If your product or service qualifies for warranty coverage, we will take the following actions:

  • Replacement: We will replace the defective product or provide a substitute of similar value, subject to availability.
  • Repair: If applicable, we will repair the product at no cost to you.
  • Refund: In cases where a replacement or repair is not feasible, we will issue a full or partial refund based on the nature of the defect.

Note: We reserve the right to inspect the returned product and determine whether it is eligible for a warranty claim.

7. Shipping Costs for Warranty Claims

In the event of a warranty claim, the customer is responsible for the cost of shipping the product back to hojami.xyz unless the defect is due to a manufacturing error. Once the claim is approved, hojami.xyz will cover the cost of shipping for replacements.

8. Limitation of Liability

To the extent permitted by law, hojami.xyz is not liable for any incidental, consequential, or special damages arising from the use or inability to use the product or service, even if hojami.xyz has been advised of the possibility of such damages.

9. Changes to Warranty Policy

Hojami.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

10. Contact Us

If you have any questions or need assistance with a warranty claim, please contact us at:

Email: admin@hojami.xyz
Website: www.hojami.xyz